Refund policy
Return Policy
You can return most items within 14 days of delivery. Please include your order number or proof of purchase with your return.
Condition of returned items Items returned unused, in their original condition and original packaging, get a full refund. If an item has been used, we'll take a 30% restocking fee out of the refund.
CarPlay and Android Auto modules: all sales are final CarPlay and Android Auto modules can't be returned or refunded. The one exception is if you ordered the wrong board or module for your vehicle. In that case we'll swap it for the correct one. Contact us within 14 days of delivery with your order number and your vehicle's make, model, and year. The item you send back has to be unused and in its original packaging.
Damaged or defective items If something arrives damaged or defective, contact us within 14 days of delivery and we'll make it right.
Refunds After we receive and inspect your return, we'll let you know whether it's approved. Approved refunds, minus any restocking fee that applies, go back to your original payment method.
To start a return or swap, email us at
SafeShadeAuto@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us